Cancellations:
Cancellation due to illness or personal circumstances does not provide the right to a refund or credit.
For cancellations made 4 weeks in advance we offer a full refund (minus a £5 booking fee) or one free date change.
For cancellations made 2 weeks in advance we can only offer a 50% refund (minus a £5 booking fee).
If we receive less than 2 weeks’ notice we are unable to offer a refund or date change on course places.
If you’re unable to attend, you’re welcome to send someone in your place; please provide your replacement’s name, phone number and email address in advance of the workshop.
Customers are encouraged to seek their own insurance or check if their booking is covered by any travel insurance they may have.
If a date change has been requested we cannot offer a refund on a subsequent cancellation.
We reserve the right to cancel courses due to unforeseen circumstances and we will endeavour to give as much notice as possible if this situation arises.
In the event of a course cancellation we will offer an alternative date, credit, or full refund.
We cannot accept liability for consequential loss e.g. travel or accommodation costs in these circumstances. We advise students to arrange course cancellation insurance to cover unforeseen events such as illness, unfavorable weather, or the cancellation of a course by us for which travel and accommodation costs are incurred.
Payment:
We take payments through our website. If you are uncomfortable about using online methods, we can send our bank details for a transfer to be made, you can post a cheque or handle cash in person in the studio.
Any questions regarding this please get in touch.
All prices on our website include VAT and booking fees.
6 week courses renewal:
6 weeks into a course everyone enrolled will be asked if they would like to continue once that block comes to an end and will have priority booking on the following course.
Disabilities
If you have any special special access requirements, please let us know before you book any of our courses. We will do our best to accommodate you.
Health & Safety
It is important that everyone respects all Health & Safety guidelines. Basic rules will be explained in the first session
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Glass Lab cannot be held responsible for any injuries caused through the misuse of the studio or equipment
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Classes are for over 18s only
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If you are unsure of anything regarding Health & Safety please ask your teacher.
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Glass Lab is not responsible for any damage caused to work and are not responsible for any work or personal belongings.
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We reserve the right to remove any person from a course from failure to respect any Health and Safety guidelines. No refund will be given.
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Please, wear closed toes shoes and comfortable working clothes
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Some of our classes might be inappropriate if you are pregnant or breastfeeding.
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